Terms & Privacy Policy

Our Privacy Policy

We receive and may store any information you enter on our website. For example, we collect information when you request information, register with us, send us an e-mail or call us.

We will never request a password, user name, payment information or other personal information through e-mail. This practice, called “phishing”, is a scam designed to steal your personal information.

User IP Information

The Website may collect certain user information which is customarily logged by internet servers, such as the Internet Protocol address through which you accessed the internet, the date and time you accessed the Website and the internet address of the website from which you linked directly to the Website. This information does not contain any personally identifiable information about you, and is used solely to help us better administer the website.

Cookies

Cookies are small data files that are placed on an individual user’s computer hard drive to enable the user to more easily communicate and interact with the Website. This website does not use cookies.

Links to Other Sites

Our website may offer links to other sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site.

How To Contact Us

If there are any questions regarding this privacy policy, please contact us.

If you choose to visit our website, your online visit and associated information is subject to our Privacy Policy. This Privacy Policy will be updated periodically to comply with the evolving legal framework and to conform to our current business practices. Unless stated otherwise, our current Privacy Policy applies to all information that we have collected concerning you in connection with this website. You are encouraged to re-visit our Privacy Policy, as posted on the website, from time to time to check for updates. Again, if you have any questions or concern about our privacy practices, please contact us.

How to Order on the Website

After placing your order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (the “Shipping Confirmation”). A contract with us will only be formed when we send you the Shipping Confirmation. The contract will relate only to those products whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order in a separate Order Confirmation. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the product is no longer in our or our third party fulfillment provider’s inventory.

Prices and Product Availability

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation.

Shipping

The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavour to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence shipping by shipping individual packages in the order the soonest they are available and conditions permit. In these instances, our notification to you that your order has “shipped,” marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. All packages sent have a separate tracking number. You agree that your credit card(s) will be charged on the date of inventory reservation for the order, not the date of shipping. All shipping fees are pre-paid at the time of order placement.

Bissett only ships products within Canada at this time.

Return Policy

• Returns are facilitated through your preferred Bissett Dealer (Selected at Checkout)
• Original receipts are required for warranty, refunds or exchanges
• Refunds will be issued by the original method of payment only
• After 30 days, credit will be issued

Ethics, Quality and Sustainability Policy

Key Tenets

We believe in sourcing products that are produced in an ethical and environmentally sound manner.

We believe in strict quality control procedures that ensure product specifications are within our acceptable tolerances.

We are committed to maintaining these standards by communicating regularly with our Vendors about our requirements and also by performing annual site visits to all manufacturers of our Bissett branded products to ensure compliance.

Partnership Criteria

We seek partners who meet the following criteria:

• Strict adherence to our product specifications
• Compliance with all local government safety and environmental regulations*
• Fair treatment of employees
• Recycled content of the product
• Use of recyclable packaging

*We will not purchase environmentally sensitive items, such as Hot Dipped Galvanized, from plants that have not been visited/audited by a Bissett employee.